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COVID-19 Update

Effective ​August 1, wearing a mask or face covering will be mandatory to shop in-store as per bylaw 19408. Learn more at edmonton.ca/COVID-19

 Shop our Personal Protective Equipment Online

 

OUR STORE UPDATE: 

To our Kolya Naturals customers…

You may or may not know that we are tucked inside Optimum Health Vitamins, a natural health food store in Edmonton. As per the most recent government guidelines, our company is considered an essential service; social distancing protocols are in place, and a limited number of individuals will be permitted in store at any given time. Strict cleanliness standards continue to apply, and sanitization stations will be available to all staff and visitors. Curbside pickup of phone orders continue to be available during store hours, in addition to online orders 24/7.

As of April 3, our temporary hours (and social distancing protocols) are effective at our locations until further notice. We are working hard to make this transition as seamless as possible, but we ask for your continued patience during this transition.

 

KOLYA SUNDAY

We are saddened to share that our in-store Kolya Sundays are suspended until further notice. This was not an easy decision to make, however, we simply do not have the capacity to support this event due to store adaptations and staffing shortages caused by adherence to preventative isolation protocols, as well as the staff who must care for dependents. We look forward to resuming our Kolya Sundays once we are capable of doing so.

 

 

BRICK & MORTAR STORE

We are open during limited hours, practicing social distancing at both locations. Our in-store hours are as follows:

    • Monday - Friday, 10:00 am - 7:00 pm.
    • Saturday, 9:30 am - 5:30 pm.
    • Sunday, Closed.

We encourage shopping online or, if you are in the Edmonton region and don't see something you're looking for online, placing a curb-side order over the phone (details below).

If you would like to visit us in-store, please note we have limited the # of customers in our stores at one time, as well as put safety measures in place, including (but not limited to):

    • Physical distancing (2m/6ft personal space).
    • Increased sanitization measures.
    • One way aisles.

 

Spa Services Protocols

We are currently open for 1-hour facials and sugaring services, with safety measures in effect.

Our Aestheticians

Our aestheticians are monitoring their health closely. They will not come to work if experiencing any symptoms including cough, fever, shortness of breath, runny nose, or sore throat.

Stay Well

To protect yourself and others, we ask anyone who is experiencing symptoms to please refrain from visiting us. Together, we can ensure a safe and comfortable experience for everyone. We are waiving cancellation fees for clients who cancel due to quarantine, isolation, or illness.  

Limited Services

We are gradually reopening the spa service menu to ensure the health and well-being of our staff/clients.  To begin, we will open our sugaring services first.  

Personal Protective Equipment

  • Our aestheticians will be wearing masks & gloves during services.
  • All spa clients must wear a mask at all times during their treatments, with the exception of facial/brow sugaring. 
  • You may bring your own mask or purchase a disposable mask at the spa for $1.

Limited Number of Clients

To ensure physical distancing, we are limiting the number of clients permitted in the spa.

Upon Arrival

  • Please arrive alone (unless being escorted for physical reasons). 
  • Only bring in your essentials (keys, phone, purse/bag).
  • Hand sanitization is provided for all clients. 
  • Disposable Masks are available for $1.00 each.
  • Please arrive no earlier than 15 minutes prior to your appointment time. 
  • All new and returning clients will need to fill out a NEW/UPDATED client form, including a COVID waiver form, on their first visit back to Kolya.
  • Please avoid touching anything while in the waiting area.

Sanitization & Cleaning

  • There will be regular cleaning & sanitization of high-traffic spa areas following each treatment.
  • All equipment will be rigorously cleaned and disinfected between clients.
  • Bathroom is cleaned between every client.
  • Hand hygiene is practiced. 

Book your next Spa Service online.

 

In-Store Support

Because we will be unable to provide our usual extensive support in-store, we recommend using our online chat with our skincare consultant, Danielle, prior to visiting us. She is available to help you pick out products in advance to limit the amount of time spent in-store. 

Chat now!

 

To place an order over the phone...

CALL US FOR CURB-SIDE PICK-UP OR HOME DELIVERY

Curb-side Pick-up:

    • Place and pay for your order over the phone.
    • Please note that we expect a large call volume and appreciate your patience in advance. Try again if our lines are busy.
    • Your order will be available for pick up only at the location you contact and we will provide pick-up instructions once your order is ready. A staff member will bring your order out to you.
Southside 780-433-1090 ext. 3 | Downtown 780-452-5705
Home Delivery:
    • Place and pay for your order over the phone.
    • Please note that we expect a large call volume and appreciate your patience in advance. Try again if our lines are busy.
    • You must reside in Edmonton or the surrounding area. There's an $8.99 flat-rate fee; the delivery fee will be waived on orders $79+ in Edmonton (the flat-rate fee still applies to orders delivered in St. Albert, Leduc, Spruce Grove or Stony Plain).
Home Delivery 780-760-8646

 

 

SHOP ONLINE
    • Visit OptimumHealthVitamins.ca and KolyaNaturals.com to shop online.
    • Your order will be shipped via Canada Post.
    • Our webstore team is working hard to package and ship all orders in a timely manner, yet shipping times may be longer than usual due to increased volume and increased sanitizing practices in our warehouse.
    • Please note that we are actively expanding our online product selection and encourage you to check back soon if you cannot find the product you are looking for.

 

 

CONTACT INFORMATION

Southside

    • 7115 109 Street
    • 780-433-1090 ext. 3
Downtown
    • 11810 104 Ave NW
    • 780-452-5705

 

A note of gratitude...
We would also like to extend a wholehearted thank you to the front-line workers facing the COVID-19 outbreak first hand. In addition to our healthcare workers, we would also like to recognize the efforts of each and every one of you who are keeping our community afloat - including, but certainly not limited to, cashiers, couriers, postal workers, truck drivers, teachers, shelter staff, and support workers. When we reach the other side of this crisis, we must never forget their strength and perseverance in keeping us healthy, fed, and connected. We are forever grateful.
From our families to yours, we wish you health, connection, and wellbeing as we navigate these uncharted waters.

We sincerely thank you for your patience and support at this time,

Be well,
The Kolya Naturals team.